Latest Insights

Updates and thoughts from the AI frontier.

Reflecting on 2025: Innovation, Growth, and Gratitude
December 18, 2025

Reflecting on 2025: Innovation, Growth, and Gratitude

AI Chat Best Practices — Build Assistants Users Actually Trust (and Enjoy Using)
November 11, 2025

AI Chat Best Practices — Build Assistants Users Actually Trust (and Enjoy Using)

Why You Should Own Your Phone Numbers (And How to Keep Them)
October 27, 2025

Why You Should Own Your Phone Numbers (And How to Keep Them)

How JSFE Brings Trusted Workflow Control to Agentic AI
September 24, 2025

How JSFE Brings Trusted Workflow Control to Agentic AI

How to STOP Losing Customers to Slow Replies
September 17, 2025

How to STOP Losing Customers to Slow Replies

Yes! Agentic AI can be Hallucination-Proof. Here’s how.
September 15, 2025

Yes! Agentic AI can be Hallucination-Proof. Here’s how.

Who Can You Trust?
August 26, 2025

Who Can You Trust?

How Curiosity Sparked a Revolution in AI Support
July 25, 2025

How Curiosity Sparked a Revolution in AI Support

What It Really Takes to Democratize AI
July 7, 2025

What It Really Takes to Democratize AI

From Voice to Value
June 23, 2025

From Voice to Value

Omnichannel Revisited
June 9, 2025

Omnichannel Revisited

Do AI Assistants Really Need Tools?
May 21, 2025

Do AI Assistants Really Need Tools?

Prompt Engineering Demystified
May 6, 2025

Prompt Engineering Demystified

The Forgotten Engine Behind Enduring Success
April 23, 2025

The Forgotten Engine Behind Enduring Success

Theme it, Simulate it, Share it
April 16, 2025

Theme it, Simulate it, Share it

Building What Matters: Progress That Speaks for Itself
April 9, 2025

Building What Matters: Progress That Speaks for Itself

The Founder's Dilemma Part 3 – AI Onboarding That Just Works
March 11, 2025

The Founder's Dilemma Part 3 – AI Onboarding That Just Works

The Founder’s Dilemma Part 2 – AI Onboarding, Simplified
March 4, 2025

The Founder’s Dilemma Part 2 – AI Onboarding, Simplified

Mastering Omnichannel Customer Support
February 24, 2025

Mastering Omnichannel Customer Support

Your FAQ Page is Costing You Customers!
February 10, 2025

Your FAQ Page is Costing You Customers!

Steve Jobs’ Secret to Great CX: Can You Guess?
February 3, 2025

Steve Jobs’ Secret to Great CX: Can You Guess?

The Founder’s Dilemma: Prioritizing Tech Excellence or Polished Marketing?
January 27, 2025

The Founder’s Dilemma: Prioritizing Tech Excellence or Polished Marketing?

From Chaos to Clarity: Revolutionizing Customer Service with AI
January 20, 2025

From Chaos to Clarity: Revolutionizing Customer Service with AI

The Lost Art of Test-Driving Technology
January 13, 2025

The Lost Art of Test-Driving Technology

The Art of Differentiation: Winning in a Saturated Market
January 6, 2025

The Art of Differentiation: Winning in a Saturated Market

Welcoming 2025: Growth and Substance Over Hype
January 2, 2025

Welcoming 2025: Growth and Substance Over Hype

Price Busters: The Overarching Impact of Disruptive Technologies on Prices and Accessibility
December 30, 2024

Price Busters: The Overarching Impact of Disruptive Technologies on Prices and Accessibility

AI Ethics and Trust
December 23, 2024

AI Ethics and Trust

Mastering Customer Experience in the 'Now Please' Era
December 16, 2024

Mastering Customer Experience in the 'Now Please' Era

Not All AI Chat Assistants Are Created Equal!
December 8, 2024

Not All AI Chat Assistants Are Created Equal!

The Good, the Bad, and the Ugly of AI Chat Assistants
December 2, 2024

The Good, the Bad, and the Ugly of AI Chat Assistants

Unlocking Business Potential: Personalizing AI Assistants for SMB Success
November 25, 2024

Unlocking Business Potential: Personalizing AI Assistants for SMB Success

AI Expectation Management: Why Artificial Intelligence Needs a Human Touch
November 18, 2024

AI Expectation Management: Why Artificial Intelligence Needs a Human Touch

Hallucinations, The Non-Deterministic Nature of Generative AI
November 17, 2024

Hallucinations, The Non-Deterministic Nature of Generative AI

RAG, Embeddings, Semantic Indexing, Vector DB - What the Heck Does It All Mean?
November 11, 2024

RAG, Embeddings, Semantic Indexing, Vector DB - What the Heck Does It All Mean?