Published: September 15, 2025
Updated: February 9, 2026
Updated: February 9, 2026
Latest Insights
Updates and thoughts from the AI frontier.
Yes! Agentic AI can be Hallucination-Proof. Here’s how.
AI Chat Best Practices — Build Assistants Users Actually Trust (and Enjoy Using)
Published: November 11, 2025
Updated: February 9, 2026
Updated: February 9, 2026
AI Ethics and Trust
Published: December 23, 2024
Updated: February 9, 2026
Updated: February 9, 2026
AI Expectation Management: Why Artificial Intelligence Needs a Human Touch
Published: November 18, 2024
Updated: February 9, 2026
Updated: February 9, 2026
What It Really Takes to Democratize AI
Published: July 7, 2025
Updated: February 9, 2026
Updated: February 9, 2026
AI Karma: You Get Exactly What You Deserve
Published: February 25, 2026
Why You Should Own Your Phone Numbers (And How to Keep Them)
Published: October 27, 2025
Updated: February 9, 2026
Updated: February 9, 2026
Mastering Customer Experience in the 'Now Please' Era
Published: December 16, 2024
Updated: February 9, 2026
Updated: February 9, 2026
Do AI Assistants Really Need Tools?
Published: May 21, 2025
Updated: February 9, 2026
Updated: February 9, 2026
The Forgotten Engine Behind Enduring Success
Published: April 23, 2025
Updated: February 9, 2026
Updated: February 9, 2026
From Chaos to Clarity: Revolutionizing Customer Service with AI
Published: January 20, 2025
Updated: February 9, 2026
Updated: February 9, 2026
From Voice to Value
Published: June 23, 2025
Updated: February 9, 2026
Updated: February 9, 2026
How to STOP Losing Customers to Slow Replies
Published: September 17, 2025
Updated: February 9, 2026
Updated: February 9, 2026
Hallucinations, The Non-Deterministic Nature of Generative AI
Published: November 17, 2024
Updated: February 9, 2026
Updated: February 9, 2026
How JSFE Brings Trusted Workflow Control to Agentic AI
Published: September 24, 2025
Updated: February 9, 2026
Updated: February 9, 2026
Mastering Omnichannel Customer Support
Published: February 24, 2025
Updated: February 9, 2026
Updated: February 9, 2026
Not All AI Chat Assistants Are Created Equal!
Published: December 8, 2024
Updated: February 9, 2026
Updated: February 9, 2026
Omnichannel Revisited
Published: June 9, 2025
Updated: February 9, 2026
Updated: February 9, 2026
Price Busters: The Overarching Impact of Disruptive Technologies on Prices and Accessibility
Published: December 30, 2024
Updated: February 9, 2026
Updated: February 9, 2026
Building What Matters: Progress That Speaks for Itself
Published: April 9, 2025
Updated: February 9, 2026
Updated: February 9, 2026
Prompt Engineering Demystified
Published: May 6, 2025
Updated: February 9, 2026
Updated: February 9, 2026
RAG, Embeddings, Semantic Indexing, Vector DB - What the Heck Does It All Mean?
Published: November 11, 2024
Updated: February 9, 2026
Updated: February 9, 2026
Reflecting on 2025: Innovation, Growth, and Gratitude
Published: December 18, 2025
Updated: February 9, 2026
Updated: February 9, 2026
Steve Jobs’ Secret to Great CX: Can You Guess?
Published: February 3, 2025
Updated: February 9, 2026
Updated: February 9, 2026
The Art of Differentiation: Winning in a Saturated Market
Published: January 6, 2025
Updated: February 9, 2026
Updated: February 9, 2026
The Founder’s Dilemma: Prioritizing Tech Excellence or Polished Marketing?
Published: January 27, 2025
Updated: February 9, 2026
Updated: February 9, 2026
The Founder’s Dilemma Part 2 – AI Onboarding, Simplified
Published: March 4, 2025
Updated: February 9, 2026
Updated: February 9, 2026
The Founder's Dilemma Part 3 – AI Onboarding That Just Works
Published: March 11, 2025
Updated: February 9, 2026
Updated: February 9, 2026
The Good, the Bad, and the Ugly of AI Chat Assistants
Published: December 2, 2024
Updated: February 9, 2026
Updated: February 9, 2026
The Lost Art of Test-Driving Technology
Published: January 13, 2025
Updated: February 9, 2026
Updated: February 9, 2026
Theme it, Simulate it, Share it
Published: April 16, 2025
Updated: February 9, 2026
Updated: February 9, 2026
Unlocking Business Potential: Personalizing AI Assistants for SMB Success
Published: November 25, 2024
Updated: February 9, 2026
Updated: February 9, 2026
Welcoming 2025: Growth and Substance Over Hype
Published: January 2, 2025
Updated: February 9, 2026
Updated: February 9, 2026
How Curiosity Sparked a Revolution in AI Support
Published: July 25, 2025
Updated: February 9, 2026
Updated: February 9, 2026
Who Can You Trust?
Published: August 26, 2025
Updated: February 9, 2026
Updated: February 9, 2026
Your FAQ Page is Costing You Customers!
Published: February 10, 2025
Updated: February 9, 2026
Updated: February 9, 2026